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- Job Type: Full-time
- Location: Martlesham Heath (near A12 and 66 Bus Route)
- Salary: Up to £25k DOE
We are seeking a hard-working and enthusiastic IT Support Assistant to join a growing team. This is an excellent opportunity for someone looking to develop their IT skillset in a professional and friendly environment. The role is critical to ensuring the smooth running of their IT infrastructure, providing first-line support to all staff on a wide range of technical issues.
Day to Day of the role:- Assist the Firm’s Practice Support Technician in providing first-line support to all staff.
- Promptly respond to support requests and assist with various applications.
- Deliver an excellent standard of customer service to ensure successful technical support.
- Communicate clearly and effectively with colleagues, assisting others in a calm and professional manner.
- Maintain well-organised and detailed work, with a focus on problem-solving and adaptability.
- Contribute to the team with a strong work ethic and collaborative spirit.
- Aptitude and interest in IT with basic knowledge of servers, cloud hosting, and networking.
- Clear and effective communication skills, with the ability to assist colleagues professionally.
- Well-organised with strong attention to detail.
- Adaptable with strong problem-solving skills.
- Strong team-working ethic.
- Minimum of six months relevant experience in a similar role or an IT diploma (or equivalent) is required.
- At least one year of first-line support experience is desirable but not essential.
- Competitive salary.
- 24 days holiday per year.
- Contributory pension scheme.
- Private health insurance.
- Free car parking.
To apply for this IT Support Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role
