Senior Desktop Engineer

Job title: Senior Desktop EngineerSalary: £30,000 - £33,000Location: IpswichThis is a full-time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.The successful candidate must be willing to undergo the client's security clearance process.Responsibilities:* Fully site-based* Able to deal directly with clients in a friendly and highly confident manner* Troubleshooting known and unknown hardware / software issues related to desktop, laptops, workstations, peripherals, and associated accessories* Experienced with VIP support and engagement* Troubleshooting known and unknown software issues related to Windows platforms* Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general "IT" tasks* Providing 'Hands and Eyes' support to other teams* Processing documentation and knowledge base article management* Using the onsite call management system to update calls and close calls to specific SLAs* Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicableEssential skills / qualifications:* Knowledge of current and past Microsoft windows operating systems* Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)* Experience in Windows imaging techniques (Network & Local)* Microsoft Active Directory & Azure Active Directory knowledge* Remote desktop support tools* Desktop/printer configurations* Excellent interpersonal & communication skills* Must be able to work independently and part of a team.* Experience and technical knowledge of IT, PC's / peripherals, and their architecture* Break fix, IMACs, Incidents, Projects* Experience with Ticket Management* Comfortable with liaising and working alongside 3rd Parties* Display flexibility and the ability to manage your day effectivelyDesirable skills / qualifications:* ITIL Foundation* 3 - 4 years experience supporting Windows environment* Windows certificationAs an FDS Employee you will benefit from:* Flexible benefits including, private medical and health insurance, basic cover paid by employer* Free eye test vouchers* Company pension scheme* Income protection after 6 months' service should you be off work due to serious illness* 23 days holiday rising by 1 day per year to max 25* Option to purchase / sell additional holiday* Life insurance* Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial supportif you have the skills required apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.