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- Annual Salary: £24,000 - £24,500
- Location: Kendal, Cumbria
- Job Type: Full-time Permanent
We are on the lookout for a highly motivated and customer-focused individual to join our client's team as a Customer Service Advisor in their Kendal office. This role is ideal for someone who thrives in a fast-paced environment and is dedicated to providing exceptional service to clients, ensuring their inquiries and concerns are addressed with professionalism and empathy.
Day-to-day of the role:- Answer and resolve customer queries, respond to phone calls and email requests while maintaining high customer service standards.
- Listen attentively to customers, directing them to the appropriate department or person to address their needs.
- Accurately record and log interactions with customers, update account information, and create reports for management.
- Collaborate with management to maintain best practices for efficient customer communication.
- Stay informed on company policies to address issues such as returns, faulty merchandise, wrong or delayed deliveries.
- Communicate with Management and the team to help improve the customer service culture, response time, and tools to enhance the experience for both customers and staff.
- Previous experience in a customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and decision-making skills.
- Familiarity with the industry is advantageous.
- Proficient in using CRM systems.
- Ability to multitask and prioritise tasks effectively.
- Strong attention to detail and accuracy in data entry.
- Capable of working independently and as part of a team.
- Competitive salary
- Company pension scheme
- Free onsite parking
