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Due to the continued and exciting growth of one of our clients we are currently recruiting for a Sales Support Executive for their growing team. Based in Knaresborough, Harrogate.
You will be responsible for providing excellent customer service and administrative support. Accurately processing transactions and ensuring stakeholders and customers are fully updated.
We are looking for candidates who have a passion for customer service and organisation.
Salary is £23,000 plus monthly commission and profit share OTE 28k. Working Monday to Friday 8.45-5.30pm with an hour for lunch.
Duties and Responsibilities:
- To provide first class customer service to prospective and existing customers.
- To work proactively in order to maximise brand reputation and sales revenue through effective conversations.
- Maximise up-selling and cross-selling opportunities.
- Effectively handle inbound customer enquiries and pro-actively respond and provide solutions.
- Keep other departments updated with processing deals.
- Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call.
- Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.
- Manage own workload effectively, support the rest of the team and cover other team members work as required to ensure quick turnaround and high levels of customer service are maintained.
- Process customer payments via Sage Online.
Experience required:
- Excellent customer service skills/telephone manner
- Experience of phone work/administrative work
- Strong verbal and written communication
- Able to multi-task.
- Drive to achieve KPI’s and SLA’s.
- Possess excellent communication skills, both verbal and written.
What’s in it for you?
- Excellent pay and bonus structure.
- Profit share.
- Established reputable business.
- Long standing team and great working environment.
- 24 days holiday plus bank holidays increasing with LOS.
- 4 x salary DIS
- 12-month free gym membership.
- Free onsite parking.
So, if you are customer focused and this sounds like it’s for you don’t hesitate in applying as the client is happy to move quickly.
