Operations Coordinator

Operations Coordinator - Surrey Office - 30-32k plus superb benefits

12 months FTC

A leading property consultancy in the UK is looking to hire an Operations Coordinator to assist their Residential Sales Team in their South West Surrey office (the office sits close to both the West Sussex and Hampshire border )

The role will support a busy sales team with the smooth running of the office as well as assist in operations and sales administration duties.

Responsibilities

Customer Experience

• Provide an exceptional internal and external customer experience in every interaction
• Assist in answering incoming calls
• Maintain a tidy office and reception area

Sales administration

• Work with Operations teams to provide a high level of support to all stakeholders
• Property listings:
• Create new instructions and property activity records
• Order land registry title checks
• Deliver and adhere to all internal and external compliance & best practise measures and procedures
• Liaise with clients to obtain necessary documents prior to?marketing?
• Database organisation and maintenance
• Ensure office compliance and drive audit pass rate improvement
• Accounts:
• Accurate generation of sales invoices
• Ensure accurate records are maintained on all reports
• Reconcile figures

• General:
• Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements
• Carry out monthly reporting to assist with performance monitoring

Local Marketing

• Create mailers, property brochures, window cards and pitching materials
• Arrange and upload EPCs, photos and?floorplans?
• Update property listings
• Oversee look and feel of office in line with central?guidelines?
• Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when necessary

Particular Aptitudes/Skills Required

This is a client facing role within a prestigious, high profile company so requires someone with first class communication and organisation skills, used to liaising with high end clients.

• 2 years+ experience in a similar operations, administration or secretarial role preferred
• Proficient with Microsoft office packages
• Flexibility, adaptability and a co-operative attitude