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Customer ServiceLeeds City Centre£22,500Monday to Friday 9am - 5.30pmPermanent!Want to leave the hospitality and retail industries? Do you want to work in an office or contact centre environment? Passionate about launching a career?This is the job for you if you're a barista, sales assistant, bartender, customer assistant in a grocery store, waiter or waitress, etc.Five minutes from Leeds Train Station, my client, a fast expanding and developing business, is seeking to hire administrators (who may be entry-level), customer service advisors, and customer service representatives.What do you receive in exchange for your hard work?25 days of vacation time plus bank holidaysExceptional training programme for 12 weeks!Quiz eveningsInternal promotionsDaily dress-down policiesFirst-rate on-site amenitiesEnd-of-month cocktailsPaid time off for birthdaysCompetitive pension plansChildcare vouchersFree annual social eventsWhat are your duties and responsibilities?Managing a large case load of clients and being solely responsible;Taking inbound and outbound calls from third parties, such as estate agents or lenders;Ensuring that all emails are responded to promptly and professionally;Using multiple IT systems to track work load;Correctly processing a number of legal documents;Updating clients on the progress of their case;Productively prioritising work load.What are the requirements?Excellent customer service skillsAbility to work towards targets and KPI'sExperience of working in a high volume/fast paced environmentIf this sounds like the opportunity you have been waiting for… apply now!
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