Customer Service Advisor

Customer Service Advisor | Up to £25k | Leeds/ Hybrid

We are currently partnered with a stylish and slick new retail brand as they look for a brand-new Customer Service Advisor. In order to keep up with their ever-increasing volume of orders whilst providing top level service for our loyal customer base, they're keen to expand the customer service team.

They're looking to recruit a full-time Customer Service Advisor to assist with a number of service channels. We encourage applicants with great enthusiasm and a passion to succeed to apply.

This is a brilliant opportunity to join one of the country's fastest growing brands.

Role Responsibilities (but not limited to)

- Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey.

- Process returns and exchanges within SLA.

- Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment.

- Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly.

- Communicate with other departments for a prompt resolution of customer queries.

- The candidate will be required to help in any other areas of the business as and when necessary.

- Fraud checking of orders, dealing with risk orders in a timely manner.

Experience/Skills

- Customer service: 1-2 years (required)

- The ability to be adaptive and responsive to change

- High attention to detail

- Computer literate with knowledge of social media messaging

- Excellent communication skills with literacy skills to a very high standard

- Ability to provide good judgement, even in pressurised situations

- Experience of working in a retail or e-commerce environment would be a huge advantage

- Experience of working on SaaS platforms such as Shopify and Gorgias is desired

Education:

- A-Level or equivalent (required)

Benefits:

- Hybrid working

- Free on-site parking

- Casual dress

- Positive work environment

- Paid 1 hour lunch break

Working Hours:

- 40 hours a week with weekend availability

- Shift pattern subject to change after trial period to mutually benefit both employee and employer.

Please make sure you get your application in straightaway!

BBBH30498

** NOTE - All emails from will be sent from the following domain @zacharydaniels.co.uk & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information **