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We are looking for a driven and experienced General Manager to lead the daily operations of our bar and restaurant. The ideal candidate is a results-driven leader with a proven track record in hospitality management, strong understanding of finance/ budgeting, and a passion for delivering exceptional guest experiences.
This role is responsible for overseeing all front-of-house and back-of-house operations, managing a diverse team and driving financial performance. The General Manager will play a key role in shaping the culture, service standards, and overall success of Crowded House.
Key ResponsibilitiesOperations Management
Oversee and coordinate all daily operations of the bar and restaurant.
Ensure consistent compliance with health & safety regulations.
Maintain high standards of food & drink service.
Ensure the venue is clean, well-maintained, and operating efficiently at all times.
Financial Management
Develop and manage budgets, financial goals and forecasts.
Monitor and control operational costs including labour, wet and dry cost of sales.
Prepare financial and performance reports for management meetings.
Implement systems to ensure accurate cash handling, reconciliation and reporting.
Team Leadership
Hire, train, and manage staff across all departments.
Foster a positive, professional, and team-oriented work environment.
Conduct regular performance evaluations and implement ongoing training programs.
Lead by example in customer service and work ethic.
Manage all heads of department, delegating the appropriate KPIs.
Customer Service
Ensure a welcoming, responsive and exceptional guest experience.
Resolve customer concerns and complaints with professionalism and urgency.
Monitor and manage guest feedback and online reviews to improve service delivery.
