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Technical Support Manager, Service Introduction, ITIL/Six Sigma, ServiceNow, Jira - Leeds OR Edinburgh
Contract, 6 months - up to £450/day Inside IR35 ** Hybrid working, 2 days office based
Leading financial services organisation is looking for a Technical Support Manager to join them on a contract basis.
Within the Modern Workplace Service Operations team, they are looking for a Technical Service SME to support the Service Excellence team, dealing with engagement from project and initiatives for new services, as well as creating new, and improving operational processes and introducing new capabilities relating to colleague-facing helpdesks, and the associated journeys for incident, request and knowledge. They are looking for someone who can interpret data, discover trends and identify root cause of problems and then redesign processes to improve.
Skills and experience required:
- Technical background with the ability to determine which teams need to play a part in implementing a new service and capability as well as being able to discuss, guide and recommend on technical solutions
- Experience in undertaking process and data analysis to identify and remove waste from operational services
- Demonstrable experience in transforming services and introducing new technical capabilities
- Solid understanding of ITIL/Six Sigma and demonstrable experience in using it to craft best-in-class services
- Experience translating customer requirements into repeatable end-to-end services
- Experience in implementing new processes/ways of working
- Experience of crafting a phenomenal team environment that attracts and retains talent
- Strong influencing skills to achieve alignment up, down and across the organisation
- You'll also have extensive experience of using ServiceNow, Jira and ideally Power Bi
If this is of interest, and you have the required skills, please submit your CV over for immediate consideration.
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
