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- Develop expertise within the export sea freight team to meet customer service expectations.
- Foster a customer-centric mindset across the team, prioritising service quality and profitability.
- Collaborate with Customer Experience Support (CES) teams to provide seamless support to clients and internal stakeholders.
- Contribute to budget definition and P&L management for the branch.
- Liaise with management and sales to innovate and enhance service offerings.
- Lead continuous improvement initiatives for customers and internal processes.
- Serve as an escalation point for customer and team issues, ensuring swift resolution.
- Collaborate with branch and country management to set strategic goals and financial targets.
- Cultivate a KPI-focused, results-driven team culture centred on communication, innovation, and accuracy.
- Minimum 5 years of experience in logistics.
- Proven track record in operations management.
- Experience in people management.
- Competency in ISO quality standards.
- Proficiency in ICT.
- Excellent verbal and written communication skills.
- Ability to thrive under pressure and manage time effectively.
- Adaptability to change and strong team collaboration skills.
- Enthusiastic and flexible with a knack for motivating teams.
- Opportunity to lead and innovate in a dynamic industry.
- £4,200 Car Allowance.
- Pension scheme 3%.
- Competitive compensation package.
- Professional development and growth opportunities.
- Collaborative and supportive work environment.
