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We are seeking a dedicated Customer Service Manager to lead our Secretarial & Business Support team. The successful candidate will manage and improve customer service procedures to enhance the client experience and satisfaction.
Client Details
Our client is a leading player in the recruitment consultancy industry, with an established presence in London. They have a large workforce, providing services across various sectors and are reputed for their strong commitment to quality and excellence.
Description
- Manage and lead the Secretarial & Business Support team
- Develop and implement customer service policies and standards
- Handle complex customer service issues
- Train staff to deliver exceptional customer service
- Contribute to business development and company growth
- Maintain a deep understanding of the recruitment consultancy industry
- Ensure customer satisfaction and loyalty
- Regularly report on team performance and customer feedback
Profile
A successful Customer Service Manager should have:
- A degree in Business Administration or relevant field
- Proven experience in a customer service leadership role
- Strong understanding of customer service techniques and strategies
- Excellent interpersonal and communication skills
- Proficiency in using customer service software and databases
Job Offer
- A competitive salary range from £36,000 to £44,000 per annum
- An opportunity to work and grow in the recruitment consultancy industry
- A thriving work culture that values teamwork and innovation
- Generous holiday entitlement
We encourage all candidates who meet the above criteria to apply. This is a fantastic opportunity to contribute to a successful team in a leading recruitment consultancy firm in London.
