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Customer Service Manager
Certus Recruitment Group
Posted a month ago
London, Greater London E10 6EJ, England
£35,000 - £55,000 per annum
Full Time
Paid Time Off
Customer Service ManagerLondon EC135-40k Base, 10% Bonus + Excellent Benefits  Our client is leading the charge in making solar available to everyone. Helping build a sustainable world, our innovative and technically advanced client has thousands of customers in a handful of countries, decades of experience and tailored solutions to meet with every need. To meet demand and their appetite for growth, they have an immediate opening for a Customer Service Manager to be based in Central London.  Customer Service Manager rewards: Â
A generous 35-40k base salary
10% Bonus
An excellent benefits package
Great dig friendly working environment (WeWork)
Genuine/rapid opportunities for career progression
Generous PTO
Social environment
Ongoing training and development
Customer Service Manager responsibilities:Â Â
Join a fast-paced operations team
Own the customer experience
Drive the support function – strategy for success
Drive customer satisfaction
Identify areas of continuous improvement
Set, monitor and review KPIs
Customer Service Manager skills, experience, and traits:Â Â
2 + years customer service experience (B2B or B2C)
Energy sector exposure (advantageous)
Highly motivated with first-class communication skills
The ability to liaise and influence at every level
A team-focused player
Tech savvy
Strong interest in sustainable products
Career aspirations
Thrive in an energetic, target fuelled environment
Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the technology sector throughout the UK, Europe, North America, and Australia.
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