Service Charge Officer

Service Charge Officer
Monday - Friday
Office based
18.91per hour

Key responsibilities

• Handle service charge enquiries from residents and internal staff
• Work with your managers to answer escalated customer complaints
• Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy
• Investigate and where necessary make service charge adjustments in ERP
• Participate and contribute to projects relating service charges
• Liaise with key stakeholders to ensure accuracy of service charges
• Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner
• Ensure all enquiries from residents are acknowledged
• When necessary attend face to face meetings with residents to resolve disputes
• Support the rent team with any service charge queries, including those from local authorities
• Ability to adapt and manage change in a challenging environment.
• Ensure compliance with the organisation's Equality, Diversity and Inclusion policy and relevant legislation.
• Ensure compliance with and promotion of the organisation's Health & Safety policy and legislation.