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Personal Assistant - Support
- Job Type: Full-time
- Location: University sites at Docklands and Stratford
- Salary: Competitive
- Hours of work 32 hours per week
We are seeking an Access/Personal Assistant to support a blind Disability & Dyslexia Adviser in their professional role. This unique position involves a combination of administrative tasks, such as data entry and diary management, as well as personal support tasks, including sighted guiding and travel arrangement. The ideal candidate will be adaptable, sensitive to the needs of others, and comfortable around dogs.
Day to Day of the role:- Schedule and manage appointments across various IT systems, keeping the Adviser informed of their daily and weekly schedule.
- Liaise with staff and students for appointment bookings and meeting attendance.
- Assist with data entry across CRM and student records system (SITS).
- Support with note-taking, editing, and proofreading of documents and web content.
- Arrange travel and provide sighted guiding across campuses and for external events.
- Convert inaccessible information and materials into accessible formats.
- Adhere to all University policies, especially regarding data protection and confidentiality.
- Be flexible to adapt working hours when the Adviser receives a Guide dog and during the training period.
- Excellent communication skills and the ability to relay information effectively.
- Experience with electronic diary management and record-keeping systems.
- Proficiency in Office 365, including document and presentation editing
- Must have experience in CRM and CMS data reporting, tracking,
- GDPR awareness is extremely important
- Use of Digital Auditing Website Support
- Ability to travel between university sites and external venues, including occasional evening and weekend work.
- Comfortable around dogs and willing to support with canine care tasks.
- No formal qualifications required; training will be provided as needed.
- Ability to adapt content into various audio or digital formats.
- Confidence in public speaking and supporting presentations.
- Experience in a customer-facing or support role.
- Familiarity with the FE/HE sector or similar large organisations an advantage.
- Ability to work well in a one-to-one setting and support the Adviser’s priorities.
- Independent and proactive task management.
- Flexibility to support the Adviser in various environments.
- Creative problem-solving skills.
- Commitment to understanding disability, equality, and inclusion.
- Competitive salary and job satisfaction.
- Opportunity to work in a diverse and multicultural environment.
- Comprehensive training and development.
- Being part of a warm and welcoming team.
To apply for the Access/Personal Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
