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This job is no longer availablePMR are seeking an experienced, customer service orientated, Day Concierge to work on site at our clients luxury development in SE1. Shift pattern 4 on 4 off, 06:30 - 18:30.The Concierge provides first contact and safeguarding to Residents. This includes a high level of customer service, recognising safeguarding concerns, identifying and reporting risks to people, report writing and providing handovers.The Concierge controls access to the building, monitors CCTV systems, carries out regular patrols and H&S checks and deals with emergencies. The Concierge must be aware of those residents at high risk and provide special safeguards for their specific medical needs. When roving, the Concierge are expected to visit and patrol all areas of the building and grounds on a rotation basis.
Key Accountabilities:
Shift Duties* To support the work of Management Co, by ensuring that it and the Residents are safe and secure at all times.* To provide a high level of customer service by being vigilant, alert, proactive, approachable and responsive to the needs of the residents at all times
Health & Safety* To actively ensure the security of the building through door supervision and management, visual inspection, internal and external patrols, regular Health and Safety checks and monitoring the CCTV system.* To record any finding through the established procedures.* To take action in the event of a fire or emergency and calling the emergency services as appropriate.
Safeguarding* To ensure that all residents are protected from harm and that any concerns are reported in line with MMCL policy and procedures
Administration* To complete all duty logs, day books, checklists, handovers and reports in line with ManCo procedures.* To log any maintenance issues.
Teamwork* To support, compliment, liaise with and work alongside the entire team to provide an effective and positive service to all residents.* To support the work of ManCo, by recording and handing over relevant information before, during and after each shift.* To take responsibility for punctual attendance ensuring appropriate handover takes place* To participate in supervisions, appraisals and training as appropriate and to take active responsibility for developing skills and knowledge
