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Position: Residence Porter & DriverLocation: Central LondonReporting to: Assistant Head Concierge/ Head DoormanCore Hours: 4 x 12 hour shift, day - in alteration with Door person(s)/ however depending onbusiness needsOne of the largest and most prominent residential developers which is in great international expansion is looking for a Residence Porter and Driver for one of the most prestigious residential projects in LondonIt is a superbly designed private residential development, comprising over 40 apartments, and is the home to some of the most successful people worldwide. This includes a swimming pool, gymnasium,sauna, steam, treatment rooms, games room, and private cinema.Role PurposeAs often being the first and last contact the Residence Porter & Driver will always be at the forefront ofresidents' service, giving a genuine welcome, creating a memorable engagement, and exceedingexpectations delivering the highest standards of service and hospitality.Key Responsibilities
- Service delivery/quality
- Ensure complete resident satisfaction, by providing information and services that always meeta 5 star+ experience
- Recognize and greet all residents in a friendly and warm manner using their names.
- Open cars/taxi doors and assist residents, their guests, and potential customers as required
- Assist residents if needed with light tasks, collection & delivery duties
- Assist residents with waste collection
- Monitor and manage all vehicles and direct them accordingly
- Deal with any resident queries and complaints in an efficient manner making sure to deliver a positive
- Escalate to your supervisor/manager if required.
- Check arrival and departure reports for all visitors to anticipate and satisfy needs
- Handle any residence and visitor enquires or contact the correct person on residents' behalf
- Control all vehicle parking at the entrance and monitor safety around the car stacker system
- When available and as directed, drive the residents' house car and safely deliver all residents totheir destination or collect
- Maintain and monitor security aspects and raise the alarm / call for assistance if required
- To give and receive handover information at the end of shifts, to ensure effectivecommunication for the benefit of residents and colleague
- Ensure the safety of pass keys, car keys, and keys for operations
- Carry out ad hoc reasonable requests as directed by the manager
- Manage projects and any other reasonable duties as requiredHealth and Safety/Compliance
- Ensure you attend all H&S and fire training as directed by the Manager to be fullycompliant with H&S and fire legal requirements
- Report all accidents, near misses, and hazards to your manager/supervisor to ensure they aredealt with to prevent any injury
- Comply with safe working practices as laid down under the Health and Safety at Work Act 1974and the company health and safety policies
- Report any defects in the building, plant, or equipment according to procedures
- Ensure any accidents to colleagues, residents, or visitors are reported byprocedures
Person Specifications and Attributes
- Strong knowledge of London to assist both residents and colleagues
- Excellent communication skills both written and verbal
- Professional appearance and presentation
- Highly organized with great attention to detail
- Quality-driven with a passion for excellence
- Conscientious with a positive attitude
- Ability to deliver high standards of customer service that is personalized, confident, and calm
- Can commit to flexible working hours to meet the demands of a 24-hour operation
- Ability to work as part of a dedicated and passionate team
- Personable, amiable, empathic, self-starter, discreet, tactful and charming, flexible and a teamplayerRequired Qualifications and Experience
- 5 years of relevant experience in luxury community management or luxury hotelmanagement, during which the candidate has demonstrated success and advancement.
- A full, valid UK driving license and a minimum of 25 years of age due to insurance restrictions ofthe resident's house car and valet serviceDesirable
- Previous hotel or luxury residential opening experience would be an advantage
- Additional languages would be beneficial
- First Aid Certificate
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
