Oracle System Support Manager

We are seeking a skilled Oracle System Support Manager to join our technology department. The candidate will be responsible for managing and enhancing the Oracle EBS applications to improve the operational efficiency of our not-for-profit organisation.

Client Details

Our client is an esteemed institution in the educational sector, located in North London. Known for its commitment to making a difference, the institution has a workforce of over 2,000 employees and is recognised for its positive impact both locally and globally.

Description

• Provide cross functional ongoing management, configuration and maintenance across the university's ERP platform, Oracle R12.2.
• Oversee 1st line and 2nd line support calls and ensure end to end support is provided for all issues.
• Evaluate user needs and systems functionality and ensure requirements are being met.
• Review existing functionality and setups and proactively, recommend changes to achieve process efficiency.
• Plan and coordinate minor and major patch application within the scope of financials.
• Ensure appropriate systems controls relating to user processes are in place.
• Review and validate systems procedure and training documentations on a regular basis.
• Communicate/translate new user requirements/changes to the technical team members.
• Provide user training and support for Oracle EBS.
• Ensure compliance with security policies and procedures.
• Develop and maintain documentation for Oracle EBS processes.
• Perform other related duties as required.

Profile

A successful Oracle EBS Manager should have:

• Experience in supporting Oracle Applications Suite of products, with primary focus on Financial modules, including Experience in 4 or more of the following Oracle eBusiness Suite modules: AP, AR (including collections), GL, FA, i-Procurement, Internet Expense, Purchasing, Project Costing, Project Billing, EBusiness Tax.
• Proven project management experience and experience in managing and developing a team.
• Experience in a full development cycle of Oracle financial modules in a lead role.
• Experience at presenting and running training sessions.
• Experience of writing system procedures and training materials.
• Understanding of SQL and R12 table structures, with the ability to query using TOAD or other interrogation tool.

Job Offer

• An attractive salary ranging from £57,500 to £67,500
• Flexible work environment with the opportunity for remote work.
• Generous holiday leave of 30 days plus eight Bank Holidays and seven University days taken at Christmas (pro rata for part-time staff) which may need to be taken as time off in lieu.
• A supportive and inclusive company culture.
• Opportunity to make a difference in a not-for-profit organisation.