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- Ensure the effective use of our vehicles and drivers
- Negotiate prices with subcontracted drivers
- Effectively manage drivers through on-going communication, supplemented by the use of navigation analysis screen
- Ensure that the internal tracking system housekeeping is completed to the required standards
- Understand and achieve specific targets regarding required margin, costs per mile and vehicle utilisation
- Review allocated customers making sure that work is planned to time and correct equipment is efficiently utilised
- Constantly communicate with customer services and drivers to ensure customer KPI targets are achieved and maintained
- Have a working knowledge of the UK highway network and relevant highway standards
- Work to deadlines and work independently when required
- Communicate effectively and professionally with all levels of staff and clients
- Flexible approach required to cover on-call rota system
- Co-operate with your employer to enable any legal obligations to be complied with
- Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake.
- Liaise with General Manager, Customer Service Advisors, Traffic Manager and other employees at all levels within the Company, compliance to HSE legislation and Company objectives.
- External
- Customers
- Suppliers / Drivers
- Contractors
