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We are looking for an Assistant Reception Manager, a natural leader with exceptionally high standards of work and excellent work ethic who can support the Clinic Manager and take ownership of the Front of House, line manage a Receptionist and provide outstanding customer service to patients.
This is to work for a private clinic specialising with eyes and as they are expanding they will be moving premises in mid-summer 2024 (they will remain around Harley Street area). Therefore, we are ideally looking for somebody who can help with the transition and is up for a challenge but also open to career progression. This Assistant Reception Manager is a super opportunity for somebody with ambition and drive!
Monday - Friday, 9am -6pm. Salary up to £40k depending on experience.
The purpose of the Assistant Reception Manager role is to ensure the smooth running of the reception and duties include:- Meet, greet and coordinating patients, clinicians, and nurses - Managing up to 7 clinical diaries and booking appointments - Liaising with patients over the phone and via email, take payments, advise of treatment plans and deal with any issues that arise. - Administrative duties such as ordering of office supplies, stock take and scheduling building maintenance appointments as and when they are needed.- Handing out questionnaires and testimonials- Preparing templates on the Electronic Medical Record- Opening and closing of the premises- Respond to management emails - Meetings with team members to address any issues- Check the rota has been created correctly to ensure full shift cover- Ensure all policies and procedures are kept up to date - Ensure training plans are created for all new starters - Conducting annual team reviews- Motivating and supporting the clinical team- Ensuring the reception is always clean and tidy- Ensuring the toilets are always clean and stocked appropriately, including filling out the cleaning chart
Assistant Reception Manager requirements:
- A minimum of 2 years experience in private medical clinics- To be a leader for your team and coordinate meetings within the team and other members of staff in the clinic- To have a close relationship with management with regular meetings- To communicate efficiently with the team when changes occur - The ability to deal with high-stress environments in a pro-active manner - The ability to differentiate between important and urgent tasks, and prioritise and complete multiple tasks - The ability to create and keep a calm and organised waiting area
