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We are seeking to hire Host / Hostess to join our team in the City of London for our new restaurant, The Cardinal. Reporting to the General Manager - Restaurant, the ideal candidate will deliver a courteous and friendly service to the guests in line with the standard operating procedures of the restaurant.
About us
The Cardinal is a friendly neighbourhood restaurant and bar located in London’s City Centre neighbourhood. We are intensely passionate about the revival of a proper gathering place. Our recipe is simple: great drinks, delicious food, warm hospitality, and a convivial space, all without pretence. Our goal is virtuosity. To do the common, uncommonly well. We take a great deal of pride in our offerings and want to provide the best possible experience for our guests.
Destined to be a gathering place for neighbourhood locals, tourists, foodies and revel rousers, The Cardinal will evoke a spirit of comfort and camaraderie. The service will be informal, attentive, friendly, knowledgeable and hospitable.
This is a full-time position and is based on-site at the hotel.
Position: Host / Hostess
About the job
- Be fully trained with all menu items, presentation, accompaniments.
- Respond promptly to the service needs of the guest
- Good knowledge of the reservations system
- Adapt communication to suit the need of the guest
- All guests are greeted and helped in a polite and friendly manner.
- Awareness of guests on arrival
- Polish all silver and glasses
- Adhere to the weekly cleaning rota
- Collect all food items on trays and keep the service pantry clear at all the times
- Keep the kitchen informed with what required
- Assist the service of bread, coffee
- Maintain good communication with supervisor for any problems
- Keep noise level to a minimum
- Maintain effective working relationships with colleagues, Supervisors and Managers
- Assist new colleagues in becoming familiar with the workplace
- Do not blame others, act and lead by example.
- Control all emotions and channel anger to a positive cause
- Never use offensive language
- Attend all meeting or training sessions when required
- Attend daily briefings before each service
- Attend appraisals when required
- Minimize safety hazards by following all safety rules and procedures
- Attends work on time as schedules
- Follows all policies and procedures regarding disciplinary, absence
About you
- Proven experience as a Host / Hostess
- Excellent level of English
- Friendly, approachable, and professional
- Able to work as part of a team
- Excellent customer service skills
Key requirements
- Knowledge of booking systems, SevenRooms and OpenTable.
- Excellent communicator at all levels
- Excellent customer care skills
- Excellent organisational and administrative skills
- Friendly, approachable and professional
- Excellent multi-tasking skills
Benefits
- Great work-life balance
- Discounts in Highgate Hotels worldwide
- Private pension
- Employee Assistance Program available
- Complimentary meals on duty
- Career development opportunities
