Service Manager

Service Manager/ Architect

3 Months+ Contract

Hybrid – Remote/London (2-3 days on site)

Outside IR35

About:
Mosaic Island are experts in Design and Assurance of complex IT change - from strategy through to delivery - enabling our clients to accelerate and exceed their business ambitions with confidence. 

We are currently seeking a supplier to provide us with consultancy services across Service Management and Service Design. You will be engaged on a Service Excellence transformation project, reshaping the way the service lifecycle is both defined and delivered.

Deliverables to include:

·Drive the operating model into the next level of detail across people, processes and technology (tooling)

·Support both the definition and establishment/delivery of service management and lifecycle processes (across the full ITIL scope of service definition, transition, operations and management). Including integrations with other functions and processes such as demand, project / devops processes and other teams.

·Service management tooling options and analysis

Key Supplier Experience:

·You should have experience across the full ITIL service lifecycle, specifically having architected/ designed processes for service design, service transition, service operations and management / strategy.

·Agile working, specifically integrating with service management processes

·ITIL certification

·Excellent stakeholder management and communication skills; able to communicate and present to senior stakeholders (Head of, CxO), both technical and non technical

·You will need to be highly consultative and personable with a sense of gravitas

·Able to lead, make recommendations and advise

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