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We care about your career and are known for having the absolute best people in the industry. When you join us as a Cake Shop Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
As a Cake Shop Manager at The Dorchester, here are just some of the great benefits you will receive:
- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
- £1,000 bonus when you recommend a friend
- Access to immediate well being advice, because We Care about our employees
You'll love what you do and take pride in delighting our guests:
You will be responsible for the day to day operations of the Cake & Flowers at The Dorchester shop to ensure our guests receive nothing but the best experience. This includes managing stock levels, ensuring compliance with all relevant legislation including health and safety standards and delivering sales targets.
You’ll also show flexibility and creativity in dealing with guests’ special requests or any challenges that may arise during the dayÂ
You will optimise store sales through analytical, creative, and proactive management during which you coordinate with Sales & Marketing to develop, launch, and follow through with sales strategies.
You will aspire to inspire others, introduce ideas and promote talent within. Great interpersonal and communication skills are a must to coach and guide your team delivering operational excellence.
You will be working together with our talented pastry team to ensure the highest quality food and beverage products are displayed and served for guests to return again and again.
You will need to have a hands-on approach, passionate and well organised with the ability to handle pressure whilst working together with the Florist department ensuring seamless service both in store and online.
The items shared are the essence of a day in the life of a Cake Shop Manager, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Cake Shop Manager you’ll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
