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- Managing a caseload of customers; understanding the complex, multiple needs and supporting to progress towards their next step in housing.
- Motivating and enabling individuals to create and progress through individual action plans to find, maintain and sustain new housing.
- Support customers to understand the rental market and responsibilities relating to managing a tenancy, keeping up-to-date with Local Housing Allowance, benefit changes, and other associated topics.
- To conduct home visits to appropriate locations as and when is necessary, to assist in the investigation of households’ circumstances.
- To have good understanding of the issues affecting affordability of housing including accurate understanding of benefits, benefit tapers, welfare reforms, employment and geographical trends.
- To develop and maintain a positive relationship with customers, landlords, other housing providers, council officers, contractors, elected members, and other agencies to ensure high quality service standards are maintained.
- To make all necessary referrals to relevant services or departments, social care, and other relevant organisations, and investigate high need or exceptional cases.
- Knowledge and understanding of housing standards, safe working practices, welfare benefit legislation, housing and homelessness legislation, private sector market, tenancy sustainment and employment options.
- Practical experience of working with landlords, letting agencies and tenants.
- Ability to plan and develop ideas for the future delivery of the service, including researching good practice and contributing to future housing strategies.
- Deal with confidential matters sensitively.
