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- Act as technical lead for key ICT applications, offering expert guidance on infrastructure, functionality, and security.
- Drive continuous improvement using service data and user feedback.
- Collaborate with internal teams and external suppliers to manage system changes and implement robust fixes.
- Mentor and support junior analysts, graduates, and apprentices to promote knowledge sharing and team development.
- Produce monthly reports, maintain accurate system documentation, and contribute to business continuity planning.
- Ensure compliance with ICT security and contribute to disaster recovery initiatives.
- Maintain licensing and contract awareness for supported applications.
- Proven experience in supporting and developing ICT systems and applications.
- Strong skills in SQL Server (or equivalent), reporting tools, and Excel.
- Understanding of ITIL principles – particularly incident, problem, and change management.
- Analytical mindset with excellent problem-solving and communication skills.
- Degree or relevant ICT qualification.
- Full UK driving licence and access to a vehicle for work-related travel.
- Experience leading or supervising technical staff.
- Evidence of continuous professional development in ICT or related fields.
- Competitive salary, with potential to progress to £43,093.
- Hybrid working model (50% office-based).
- Inclusive, collaborative culture that values innovation and improvement.
- Opportunity to make a real impact within a progressive public sector organisation.
- Access to a wide range of employee benefits and development opportunities.
