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We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Support Administrator to join their customer services department. effectively managing the customer journey from a help point of view.
Containing varied responsibilities for the hungry candidate to get stuck into this role also offers a Hybrid working pattern with 3 days based within our client’s beautiful retreat style offices.
If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.
This role is initially a temporary to permanent position for the right talent.
Benefits our client offers permanent staff shows below:
- 10% annual bonus scheme
- Hybrid working pattern providing 3 days from home
- 20 day annual leave entitlement with bank holidays
- Life Insurance
- Free onsite parking
- Company pension scheme
- Joining a fantastic company culture all working towards a joint goal
This Customer Support Administrator role will hold the below responsibilities:
- Managing customer relationships arranging quotes and relationship management
- Deal with inbound customer enquiries
- The processing and action of work orders compiled by their clients
- Managing a portfolio of clients requests and provide aftercare
- Dealing with invoice queries and issuing customer invoices
- General administration duties
- Handling of complaints in accordance with the agreed escalation process.
The ideal candidate for this Customer Support Administrator role will hold the exposure and skillsets below:
- Previous exposure within an administrative or customer service role is essential
- Naturally a confident communicator with the ability to build secure relationships
- A progressive and professional mindset with the want to grow
- Previous experience with invoicing or customer queries would be advantageous
- Excellent Attention to detail
- Competent in Microsoft office and outlook
- Able to multitask and prioritise workload
- Full UK Driving License
