Complaints Handler

We are seeking a dedicated Complaints Handler, who will efficiently resolve customer issues within our Legal Compliance Department. This role is ideal for a detail-oriented individual, proficient in handling complaints and implementing effective solutions.

Client Details

Our client is a leading player in the legal industry, boasting a large team of experts across multiple locations. Known for delivering high-quality services, the company has a stellar reputation for its commitment to client satisfaction and professional growth of its employees.

Description

• Handle and resolve customer complaints in a professional manner
• Document all interactions and follow-up actions for future reference
• Work collaboratively with the Legal Department to implement effective solutions
• Maintain regular contact with clients to ensure satisfaction
• Participate in team meetings and contribute to continuous improvement initiatives
• Adhere to all company policies and regulations
• Keep updated with industry trends and best practices
• Facilitate smooth communication between clients and the company

Profile

A successful Complaints Handler should have:

• Degree in Law or related field
• Experience of complaints handling, preferably in a law firm
• Knowledge and experience of the relevant SRA regulations and Legal Ombudsman rules
• Strong communication and interpersonal skills
• Proficiency in using customer service software and databases
• Problem-solving skills and the ability to handle pressure
• Excellent organisational skills and attention to detail
• A commitment to client satisfaction

Job Offer

• A competitive salary
• An opportunity to join a reputable company in the Professional Services industry
• A supportive work environment that values teamwork and professional growth
• A chance to work in a bustling location, conveniently located near amenities

If you are a team player and passionate about client satisfaction, this Complaints Handler role is a fantastic opportunity to grow your career. We encourage suitable candidates to apply today.