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Title: Collections Advisor
Location: North West - work from home with weekly meet up with team
Term: Permanent
Hours: 40 Hours per week, Monday-Friday between 8am-6pm
Salary: Up to 34,000 DOE + benefits
This is an exciting opportunity for an experienced Collections Advisor who has previously working within financial services to join a growing business. Based North West,
Do you have excellent communication skills?
Do you follow a task through to end result?
Are you empathetic?
Key Responsibilities of a Collections Advisor.
- Proactively managing a portfolio of accounts to arrange payment plans.
- Negotiating agreements/payment plans where appropriate.
- Working closely with clients to achieve the right outcome.
- Make referrals for support and provide advice and information.
- Build excellent customer and stakeholder relationships, both internal and external.
- Achieve targets and KPIs.
- Making outbound and taking inbound calls, emails, whatsap, text.
Skills and experience
- Excellent customer service skills are essential for this role.
- Good verbal and written communication skills.
- Strong time management & organisation skills.
- Build rapport and gain trust of your residents.
- Confident at making decisions and accountable for workload.
- Adaptable and flexible in an ever-changing environment.
- Exceptional collaborative skills to work with different departments.
- Able to work efficiently, both independently and within a team environment.
Please follow the link to apply for this Collections Advisor role.
