Motor Claims Handler

Due to recent expansion we have a number of exciting claims handling opportunities within our growing claims handling teams. We have opportunities across a range of roles including own damage, third party damage, third party bodily injury, credit hire, third party intervention and subrogated recoveries with excellent opportunities to progress.

Claims is at the heart of every insurer. You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints, all whilst providing an excellent customer service.

Key Duties and Responsibilities

Make correct policy decisions in regard to indemnity and coverage referring where necessary
To review liability to ensure correct decision made and where necessary negotiate liability settlement
To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire
To ensure recovery of claims outlay, where necessary
Ensure reserves are accurately based on current information for all elements of the claim within authority levels
Appoint appropriate partner companies and monitor/manage their performance
Clear communication with customers, third parties and their representatives
Deal with telephone calls including completing any actions necessary as a result
Maintain own allocation of files within SLA
Contribute to team/department performance by assisting colleagues to ensure team targets are met
To process and/or authorise payments within authority levels
To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints
To maintain data accuracy and files to agreed standards
To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
To build great relationships with cross functional teams to ensure overall success
To drive your own development by actively seeking development opportunities
To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
To adhere to company policies and procedures

Experience and Knowledge

Preferred previous experience of first/third party insurance claims handling or FNOL
CII qualified/part qualified preferred but not essential
Good technical knowledge
Confident telephone manner
Previous Customer Service skills/experience
Strong written, oral and interpersonal skills
An ability to work using own initiative within boundaries
An ability to work effectively with people across a wide range of levels and responsibilities
Good IT/Keyboard skills
Good numeric skills

Motor Claims Handler

Motor Insurance Claims Handler