Service Delivery Coordinator

• Job Type: Temporary on going. Highly likely to be extended on 3 month basis
• Location: SN12, Melksham- Need to drive due to location
• Salary: £13.88ph

We are looking for a Service Delivery Coordinator to join our team. The ideal candidate will be responsible for the accurate and timely processing of customer information and orders, acting as a customer advocate within the company, and maintaining effective communication with both customers and internal departments.

Day to day of the role:

• Process SAP ERP Customer Information, Purchase Orders, Delivery Schedules, Sales Orders, Quotes, Order Acknowledgments, Quality Notifications, and maintain order books for various service streams.
• Serve as a Customer Advocate, promoting customer needs within the Service Delivery Department and across other departments.
• Utilise the Service Delivery CRM system to record customer contacts, issues, project information, complaints, and tasks.
• Maintain up-to-date shared data in collaboration areas.
• Liaise with departments such as Purchasing, Business Development, Production, and Engineering to resolve service delivery issues in line with customer commitments.
• Accurately minute inter-departmental and customer meetings.
• Communicate daily with customers via telephone and email, handling both inbound and outbound interactions.
• Provide occasional support at customer-facing meetings, both on-site and off-site.

Required Skills & Qualifications:

• Experience in customer service with a focus on service delivery in a manufacturing or multi-channel reseller environment.
• Proficiency in MRP systems for order book management, schedule management, purchasing, expediting, quoting, or invoicing.
• Strong organisational, time management, prioritisation, and administrative skills.
• Ability to build rapport with key contacts in customer companies.
• Understanding of purchasing, order processing, commercial, sales, or account management.
• Experience in recognising service delivery complaints and using appropriate escalation routes.
• Contribution to the achievement of business KPIs.
• Accurate data entry and numeracy skills.
• Experience with SAP or similar MRP systems.
• Proficiency in Microsoft Outlook, Word, and Excel.
• CRM experience is preferred but not mandatory.