Customer Support Advisor

Customer Support Advisor

Mexborough

£24,390

Our client is looking for a Customer Support Advisor to cover a Maternity leave position.  The vacancy will be for 12 months on a fixed term contract with a possibility of permanent employment.

The purpose of the vacancy is to ensure that the validating of customer orders is carried out in a timely, accurate and efficient manner.

Handle customer enquiries and any issues with a professional manner, displaying excellent oral communication and listening skills.

To provide vital sales, customer service and administrative support to ensure quality service provision.

Duties include:

• Input orders with a high degree of attention to detail as and when required.
• Handle customer enquiries effectively and in a timely manner.
• Handle key accounts enquiries within the 2-hour window to prevent service charges.
• Complete survey feedback calls (outbound) contacting online customers.
• Identify initiatives and maximise exposure for the brand recommending courses of action.
• Create awareness of the brand and product offerings, communicate information and gain insight into customers.
• Handle customer enquiries received daily through the Live Chat communication option on the business website.
• Demonstrate a thorough understanding of company product range and services.
• Act as a representative of the Company and always represent their interests.
• To attend internal and external meetings as and when required.
• Additional duties as assigned by the Customer Service Manager that are deemed necessary for effective business operations.

Experience required/Desired

• Over 2 years’ experience of Customer service and Sales.
• Excellent oral communication skills and superb listening skills.
• Professional telephone manner with a consultative approach and tone of voice.
• Highly organised and self-motivated with the ability to prioritise tasks.
• Numerate and analytical with the ability to interpret data and patterns into relevant actions.
• Well-organised, structured, and systematic in approach to tasks.
• Computer literate and experienced in database navigation
• Specific IT skills – Excel, Word, PowerPoint, CRM and SAP.
• Used to working to achieve set KPIs and sales targets.

Hours of Work:The position working hours are on a 2 week rota:

• 8am until 4.00pm Monday to Thursday and 8am until 3.30pm on a Friday (30 min unpaid lunch break each day)
• 9am until 5.00pm Monday to Thursday and 9.30am start on Friday (30 min unpaid lunch break each day)

DONSM

Customer Support Advisor sits within the commercial division here at Venatu Recruitment Group.  If you are currently seeking a change in your career and feel you have the customer support advisor criteria, please do get in touch and we would be happy to discuss the role with you in further detail.

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