General Manager

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country house hotels and costal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

Sweeping past the original stone gatehouse and journeying along the tree-lined drive of Norton House Hotel & Spa in Edinburgh, this prestigious Georgian country house leaves an indelible first impression. Like fine malt whisky, it has improved with age. Now a mecca for stylish dining, 21st-century comforts and cutting-edge technology blend with historic features to create a sense of the old and new working in unison.

This 1840 country house hotel is an idyllic Scottish wedding venue and one of the best meeting venues in Edinburgh, thanks to its location, just 5 minutes from Edinburgh Airport and 20 minutes from the city centre.

 About the role:

• As General Manager you will be fully accountable for exceeding guest expectations, delivering the financial goals and objectives alongside team management and development for the team.
• The General Manager is responsible for leading the hotel team to continually strengthen Hand Picked Hotels reputation in the market for hospitality, food and beverage delivery and execution of Magical Experiences. 
• As the owner of the Hotel’s P&L and balanced scorecard, they will be an experienced innovator who will be inspiring, motivating and developing their team to continually surpass guest expectations and identify new revenue streams.
• You will be involved in taking Norton House Hotel and Spa forward in line with Hand Picked Hotels future strategy and aspirations.
• You will be responsible for inspiring, motivating, developing your team to continually surpass our guest expectations, whist identifying and delivering new revenue streams and opportunities.
• Be the face of Hand Picked Hotels in their area and foster a positive, healthy work environment, leading by example you will promote Hand Picked Hotels vision, purpose and values within and without the company.
• Be responsible for driving implementation of central initiatives and representing the needs of the hotel to the central teams.

About you:

• To be considered for this role of General Manager you must have current experience as a General Manager within a luxury hotel environment, ideally of LQA or Red Star standards and are currently working in the UK.
• This is not a first appointment role and will suit an experienced General Manager with well rounded hotel operations experience including sales and marketing, food and beverage, bedrooms and spa.
• You must be able to demonstrate a solid commercial acumen, with the ability to drive sales, seek new revenue streams and partnerships that will increase profitability.
• Have experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high end guest experience.
• You will have up to date knowledge of statutory obligations, including health and safety, compliance, and capex management.
• A proven track record in people management, coaching and development and be an experienced innovator.
• Proficient in hotel software, excel and office 365.

Our Benefits 

• A competitive salary package, plus bonus.
• Company pension scheme with a generous employer contribution of 10% of base salary.
• Life assurance.
• Private Medical 
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 33 days including bank holidays.
• Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.