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This role as a Customer Support Engineer offers an exciting opportunity to provide technical support within the industrial/manufacturing sector in Newport. The ideal candidate should be skilled in problem-solving, customer service, and have an excellent understanding of engineering principles.
Client Details
Our client is a prominent player in the industrial/manufacturing industry, boasting a sizeable workforce dedicated to delivering top-notch engineering solutions. They are renowned for their commitment to innovation, quality, and customer satisfaction. Based in Cwmbran and Newport, they provide an engaging and supportive work environment.
Description
- Provide exceptional technical support to customers
- Troubleshoot and resolve customer issues effectively
- Collaborate with the engineering team to improve product design
- Maintain up-to-date knowledge of industry trends and advancements
- Assist in the development of technical manuals and guidelines
- Ensure customer satisfaction and build strong customer relationships
- Contribute to team goals and support colleagues
- Adhere to safety and quality standards
Profile
A successful Customer Support Engineer should have:
- Experienced user of Catia V5 - Desirable
- Experienced user of Catia V4 - Desirable
- Mechanical or Electrical Engineering qualification - Desirable
- Ability to solve technical engineering issues 'on' and 'off' site - Essential
- Good understanding of manufacturing processes, techniques and design for manufacture and assembly - Essential
- Full UK driving licence and valid passport essential as travel will be required - Essential
- Ability and flexibility to travel nationally and internationally (when required) - Essential
- Working knowledge of SSGB seating products - Essential
- Experience of Engineering data requirements - Essential
- Understanding and awareness of aircraft interior certification - Essential
- User of Baan - Desirable
Job Offer
- A competitive salary in the range of £34,000-£38,000 per year
- A supportive and engaging work environment
- Opportunities for professional growth within the industrial/manufacturing industry
If you're a customer-focused individual with a flair for engineering, we encourage you to apply for the Customer Support Engineer role.
