Customer Service Officer

Location: Headquarters, Northallerton

Salary: Scale 4 (£24,921 - £27,351)

Contract: Full time / Permanent

Shifts: We have 2 different patterns available. Monday to Friday - 0830-1700 OR 3x 0800-1700, 3x 1200-2000, 3x Rest Days (this pattern includes shift/weekend working allowances)

North Yorkshire Police are excited to announce we have multiple positions for a Customer Service Officer to join our dedicated front counter / enquiry desk team.

This role will put you at the heart of local policing assisting members of the public, police officers, and police staff with a wide range of services. This is a very demanding and challenging role, but it is an exceptionally varied, interesting, and rewarding opportunity to support your local community.

As a Customer Service Officer, you will look to provide a high-quality service to colleagues and members of the public. Other responsibilities will include:

• Taking incident reports from victims of crime.
• Providing advice and support to members of the public on a variety of enquiries.
• Being the first point of contact for all visitors to the police station.
• Completing court-ordered registrations and managing bail appointments.
• Handling surrendered firearms and weapons.
• Processing seized vehicle releases.
• Undertaking a wide range of administrative duties to support Front Line Policing. 

Please view the Job Description on our website for more detail.

To be successful in this role you will have:

• Excellent communication skills – the role requires verbal, written, and non-verbal communication skills, and the ability to adapt depending on the customer’s needs.
• Previous experience of using Microsoft Office packages such as Excel, Word, and Outlook.
• Good attention to detail and the ability to maintain accurate records.
• Experience of working in a customer service environment is desirable, however we do provide training and development on these skills.

Working for us

Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.

You’ll work for an organisation that cares about the well-being of its personnel, and actively supports people so they can perform to their best at work.

In addition, we offer a range of benefits including:

• Staff support networks and access to onsite Health and Wellbeing Services
• Excellent government pension scheme
• 24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays)
• Access to discounts at major retailers
• Unison – recognised trade union

We value different perspectives, skills, and experiences, we care about the well-being of our staff, and actively support people so they can perform to their best.

Positive Action

We at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team.

How to apply

If you are looking for a new and exciting challenge, then please submit your application on our NYP Wesbite, and include all relevant skills and experience to be considered for an interview.

Closing date: Tuesday 4th June 2024 @ 09:00am

Interviewing: W/C 10th June 2024