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Cherry Professional is recruiting for a Contracts and Database Administrator for a large independent client in Nottingham, established for over 20 years with several high-profile customers. This is a great opportunity for an administrator with previous office or customer experience to join the Contracts team. The ideal candidate would have previous experience of working in a customer-based environment, be willing to learn, have the ability to meet deadlines in a busy work setting and have great communication skills.
Job Title: Contracts and Database Administrator
Hours: Full-time
Contract: Permanent
Location: Office-based role, NG2
Salary: 24,000 - 26,000
Key responsibilities and duties:
- Acknowledging internal and external email enquiries and communicating with new and existing clients.
- Check data accuracy for new maintenance orders.
- Process set up of new maintenance orders via internal CRM tools.
- Contact clients to obtain missing information or answer queries.
- Maintain and update customer records in CRM system.
- Mobilisation of large new contracts.
- Importing cash database changes and/or new contracts into CRM system via import tool.
- Upselling equipment for new maintenance on existing contracts.
- Re-sale of existing contracts (new customers).
- Renegotiation of contracts (i.e., fixed term agreement with pricing changes).
- Retention of contracts.
Requirements:
- Proven work experience as a Contracts Administrator or Sales support agent.
- Someone who can work on their own but also as part of a team to achieve overall results.
- Hands on experience with CRM software and MS Office (MS Excel in particular).
- Excellent attention to detail in a fast-paced role communicating via phone, email, portals at all levels.
- Excellent organisational and multitasking skills.
- Ability to work under strict deadlines.
- Employee recognition scheme.
- Additional days holiday for each full year of service (up to 25 days).
- Tram2work and bike2work schemes in place for reduced/free travel to work.
- Pension scheme.
- Paid refer a friend bonus.
- Development and progression opportunities.
Other roles you may have applied for:
Customer Service, Telesales, Sales Agent, Contract Support Administrator, Contract Officer
Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
