Retail Branch Manager

Contract type: Permanent 

Hours: Full-Time, 35 Hours

Location: Bulwell

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact the email linked to the advert. 

We have a brand-new opportunity for a Branch Manager to join our Bulwell branch! This is a fantastic opportunity for someone with retail industry experience who is passionate about leading and developing people. Our branch network is critical to the success of the Society’s business strategy, you will demonstrate exceptional people leadership to support the delivery of the branch strategy and all branch initiatives to drive community engagement and savings/branch growth.

Working closely with the Area Manager the Branch Manager position is crucial to our organisation, you will actively encourage and ensure collaborative working with colleagues across the area, Branch Network and wider business. You will drive branch growth through excellent customer service, embedding the Society’s purpose into your branch, engaging with your local community and developing a high performing team.

Here is a taste of what you will be doing as a Branch Manager-

• Leading, developing and supporting branch team members, from recruitment and training to effective operational leadership and coaching
• Manage and drive performance of your branch by effectively developing a high performing team, monitoring branch MI and performance and by ensuring branch compliance and risks are managed
• Take ownership for merchandising and the look and feel of your branch creating a welcoming environment for customers and 3rd parties
• Promote a customer focused culture throughout all customer facing channels, ensuring that customers’ needs are met within all aspects of our portfolio
• You’ll be a hands-on Manager supporting the team with customer fact finds, identifying opportunities for referrals and spotting opportunities to drive branch growth

What we’re looking for:

• A good level of retail industry knowledge and experience

• A strong commercial vernacular and business acumen, including excellent negotiation and interpersonal skills

• Excellent organisational skills and the ability to balance your workload

• Strong people management skills, including the ability to support and develop employees

• You will be positive, proactive and passionate about creating exceptional customer experiences
  

What we offer -

We want to attract talented people and give them the opportunity to be great, we are committed to building diverse and inclusive teams and offer all team members: 

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays and enhanced family leave
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
• For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders
  

Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.