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Customer Service Representative
Oxford (onsite)
IT Support Services
22,000-24,000 (DOE)
A well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.
Responsibilities:
- Handling incoming customer queries
- Resolving issues to management (Customer Support Team Lead)
- Maintain client details, processing payments, maintaining CRM
- Raising tickets/closing tickets
- Maintain customer information on database
- Account creation/new user setups
Skills:
- Microsoft Office- Excel/Word/Outlook
- Knowledge of CRM tools
- Customer Service Experience (1-2 years)
If this is something you'd be interested in, can you please apply now and I will be in touch to discuss the role further.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
