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Customer service representative
Customer Service Representative

Customer Service Representative

In Technology Group Limited

Posted 17 days ago, valid for 15 days

Oxford, Oxfordshire OX4 2WA, England

£18,000 - £25,000 per annum

Full Time

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Sonic Summary

Location: Oxford (onsite)
Company: IT Support Services
Salary: £22,000-£24,000 (DOE)
Experience Required: 1-2 years of Customer Service Experience
Responsibilities include handling customer queries, resolving issues, maintaining client details, raising tickets, and maintaining customer information on database.

Customer Service Representative

Oxford (onsite)

IT Support Services

£22,000-£24,000 (DOE)

A well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.

Responsibilities:

Handling incoming customer queries
Resolving issues to management (Customer Support Team Lead)
Maintain client details, processing payments, maintaining CRM
Raising tickets/closing tickets
Maintain customer information on database
Account creation/new user setups

Skills:

Microsoft Office- Excel/Word/Outlook
Knowledge of CRM tools
Customer Service Experience (1-2 years)

If this is something you'd be interested in, can you please apply now and I will be in touch to discuss the role further.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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