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- Excellent Customer services skills
- Team player who is happy to multi task
- Previous home insurance and administration experience a benefit
- Dealing with new incoming sales and support queries, interacting with customers and internal departments to deal with every stage of a policy from initial enquiry, through to completion.
- Ensuring you are compliant during all communications and processes, and record relevant information, to ensure that databases are up to date with the correct customer information
- Maintaining consistently high quality and performance and ensuring that the customer has a positive experience throughout the process.
- Dealing with complex / nonstandard home insurance quotations and enquiries
- Previous experience of selling home insurance is ideal for this role – you will be joining a busy team, so whilst training and support will be provided, our client is looking for someone who has a good general understanding of home insurance, including limitations / risk etc.
- Whilst all of the consultants will be involved in both the sales and support element, you will not be making outbound cold calls – you will however be responding to incoming sales queries and general customer service calls, so excellent communication skills and a consultative approach, is essential.
- You will need to be an organised multitasker, who can work well within a fast paced, changing environment.
- Good computer skills – Microsoft Office, as well as confidence to learn new in-house systems and processes.
