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My client is a Yorkshire-bred Managed Service Provider who has been successfully supporting small-to-medium local businesses for over 30 years. They rank highly with customer satisfaction and staff satisfaction. They have a plethora of development opportunities for their staff ranging from paid-for certified qualifications and on-the-job training. Due to a huge winning streak of gaining new clients, they're looking to expand their 1st Line Service Desk team. Read below to find out more:
1st Line Service Desk Engineer
Edinburgh/Onsite
20,000 - 26,000
Day-to-Day:
- Supporting the Service Desk in a 1st Line capacity
- Collaborating with your team and the escalation team to find a resolution for your clients
- Supporting their growing base of small-to-medium clients
- Ensuring infrastructure and critical services are running smoothly.
- Being the first point of contact for the varied client base
- Providing technical support in a clear and communicative way
Required Skills:
- Active Directory
- Office 365
- Windows Server
- Networking/Routers/Switches
- Great communication skills
- Strong 1st Line IT knowledge
Company Benefits:
- A massive focus on mentoring company-wide
- Appraisals every 6 months - so you know you're on track for your progression plans
- Paid for certifications
- 30 days paid annual leave
- 6 Paid for training days
- Office shutdown from Christmas Eve to New Year's Day
- Cycle-to-work scheme
- Sick pay
If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . obyrne @ in technology group - uk . com.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
