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Overall Purpose of the role as a Telesales Agent;
As a Telesales Agent you will be joining a successful and established team assisting customers with placing their frozen bakery orders as well as answering any queries they have with their accounts. To ensure Delice de France deliver the best customer service we aim to promote our products and services by phone, answer incoming customer calls and make outgoing sales calls. Telesales Agents will be required to maintain good understanding of our products and services that we offer as a business.
Benefits of a Telesales Agent;
- Commission - Promotions sold.
- Bonus - Competitive.
- Staff Discount - 50%.
- Onsite Parking.
- Employee Assistance Programme.
- Referral Scheme.
- Pension Scheme.
- Life Assurance.
Main Duties & Responsibilities of a Telesales Agent include;
- Answering incoming customer calls, processing sales orders.
- Making outgoing calls in order to sell products and services from a scheduled call plan- no cold calling
- Upselling all products and services Delice de France offer.
- Process credit card payments and troubleshoot any issues that may arise.
- Assisting customers with delivery time via the online tracking system.
- Maintain and develop individual knowledge of products.
- Meeting relevant KPIs to ensure consistent performance.
- Handling customer queries towards a resolution.
- Building relationships with other departments.
- Providing excellent customer service at all times.
Skills required as a Telesales Agent
- Punctuality and Reliability.
- Highly motivated with a passion for delivering exceptional customer service.
- Polite Telephone Manner.
- Ability to multi-task and work under pressure.
- Good PC Skills with ability to learn new systems quickly e.g. Microsoft Office, Excel.
- Great communication skills including active listening.
- Previous sales experience, preferably in an contact centre office environment.
- Previous customer service.
- Excellent literacy and numeracy skills.
- Extremely organised with a high level of attention to detail.
- Prior SAP / Dynamics Experience.
