Customer Service Representative

Fixed Term Job opportunity - June 2024 to May 2025
Customer Service Representative
£26,000
St Albans Based
Office based role with 1 day working from home after completion of 6 weeks training
8.30am to 9.30am start to 4.30pm to 5.30pm finish with a 30 minute lunch break
Central location near to public transport routes
Free car parking on site

Are you passionate about Customer Services?
Do you have excellent customer facing experience?
Do you want to work for a vibrant and expanding company?

This position is to cover maternity and is to start June 2024 until May 2025. This could be a great opportunity to further your customer service skills by having experience with a leading brand that could then help you with other opportunities once the contract comes to an end. This role will start immediately for the right person.

The client that I am representing wants a passionate and driven individual who wants to work hard and deliver exceptional customer service to their clients.

The role would suit someone who has worked within retail previously and maybe had some office based experience along the way but this is not essential. However you need to have a proven track record of dealing with customers directly and resolving queries effectively.

If successful in the role you will be responsible for the account management of national and key accounts. This will involve liaising with customers daily on the phone and email, taking sales orders, advising on delivery dates and resolving queries. You will be the main point of contact for the customer and will work with your wider team to ensure that an excellent level of customer service is delivered at all times. 

You would be joining a team of 20 with 6 doing this role on a day to day basis. The team are passionate about the brand, love to socialise, have fun and are very welcoming to new team members. They want to succeed as a team.

The training is over a 6 week period so that you get a full insight into the brand, the products, the customers and the systems. After the 6 week period you will be supported by the team to ensure that your learning is put into practice. At this point you will be able to work 1 day from home. 

This role will allow you to really make a difference to your customers and offers opportunities for career growth. This company want you to be yourself, feel welcome and allow you to grow and develop. They offer a smart casual dress policy, so you can turn up to work feeling as comfortable as possible and be you.

What we need for this role:

Great communication skills
Good understanding of Word, Excel, Outlook and PowerPoint
Knowledge and a keen interest in the fashion industry

You also are eligible for product discounts and a free annual gift from one of the product lines.

This role is ideally to start in June 2024 dependant on notice periods.

If you are interested and would like to find out more about the role and benefits then please contact me today.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.