Technical Support Engineer

Our well-established client is currently recruiting for a Technical Support Engineer to join their team in Hixon. The main function of the role is to ensure the provision of a high level of Technical Support and customer service, by direct and indirect contact with all external and internal customers within the plumbing and heating markets.

Main Duties:

• Technical assistance to external and internal customers
• Resolve customer queries (internal and external) and provide effective responses, solutions or support
• Facilitate and co-ordinate engineer site visits
• Maintain and develop nationwide coverage of subcontracting engineers
• Maintain costs of site visits within set budget
• Carry-out supplier recharges for certification and product associated costs
• Ensure effective and appropriate communication
• Provide effective contribution to continual improvement of processes
• Ensure effective teamworking within and across departments
• Ensure compliance with all company procedures and policies
• Ensure compliance with company Health and Safety Policies

Qualifications / Education:

• Good standard of education within a technical subject
• Relevant industry - Plumbing / heating background beneficial
• Knowledge of HWS / CWS preferred
• Proven record of a similar role within a proactive Technical or Customer Support Team advantageous