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Role: Compliance & Helpdesk Manager
Location: Stoke-on-Trent
Salary: £27,000 - 37.5h week
Our client, a Facilities Management Provider, is looking for a Helpdesk Manager to work at one of their sites in Stoke-on-Trent.
This is an exciting opportunity to work for a friendly and progressive, flexible Facilities Management organisation who are growing and have lots of secure career and development opportunities.
The successful candidate will provide support to the helpdesk team within a student accommodation and will be supporting the Contract Manager with compliance duties.
Key role responsibilities:
- Lead audits, liaise with Health & Safety teams, and support client audits to ensure adherence to contractual obligations and regulatory standards.
Act as CAFM super user, provide first-contact helpdesk support, facilitate report development, and oversee customer satisfaction surveys and ISO compliance.
Manage contract invoicing, ensure prompt service fee invoicing, apply penalties accurately, and assist in budget development and debt reporting.
Monitor compliance, identify cost-saving opportunities, negotiate with stakeholders, and translate organisational strategies into actionable practices within contract specifications.
Cultivate professional relationships with external stakeholders, collaborate with senior management, and facilitate clear communication among all contract stakeholders.
Skills Required:
- Previous Management Experience
Previous experience of Facilities Management (Student accommodation would be an advantage)
IOSH/NEBOSH or similar.
Please apply or call Enrica at 300 North - (phone number removed).
