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?? Join Growing Team as a 1st / 2nd Line Support Engineer! ??
Are you passionate about technology, customer service, and being part of a dynamic team?
We’re thrilled to announce an exciting opportunity with a maturing business, a dedicated Microsoft Partner and Managed Service Provider (MSP) that has recently become its own standalone entity.
Hybrid Work Model: Enjoy the best of both worlds—work from home (Mon/Fri) and collaborate in Stratford Upon Avon office (Tues/Weds/Thurs).
Competitive Salary: £25k - £30k, reflecting your skills and dedication.
Immediate Start: Team are ready to welcome you aboard!
The Organisation:
- Journey: Over the past few years, they have expanded their capabilities, leveraging expertise as a Microsoft Partner and MSP. Now, as an independent business poised for even greater growth.
- Tech Leadership: Technical Director brings unparalleled knowledge of the Microsoft Partner Space. Their vision and expertise will drive continued success.
The Role:
As a 1st / 2nd Line Support Engineer, you’ll play a pivotal role in their customer-centric approach. Here’s what you’ll be doing:
- First Line Support: Handle initial customer inquiries, troubleshoot technical issues, and provide timely solutions. You will need proven ticket handing skills/experience.
- Second Line Support: Dive deeper into complex cases, collaborating with our team to resolve challenges efficiently.
- Customer Service Excellence: Your soft skills matter! Deliver exceptional customer service, ensuring our clients feel valued and supported. Experience of supporting 20-200 size SMB’s.
- Tech Stack: You’ll work with technologies like Microsoft 365, Intune, Active Directory, Azure, and various infrastructure/networking components. Experience of some M365 support is a must, the rest can be taught.
- MSP Environment: If you have an MSP background, fantastic! But, also open to strong candidates who have worked directly for an end-business yet keen to thrive in a fast-paced, managed service environment.
If you are an experienced Service Desk Engineer (1st/2nd line) looking to embrace a new role that will take your career to the next level, then this role is worth considering.
Please do click ‘apply’ now.
Get in touch with Kerry Foreman - 07495306696
