Scheduling Team Leader

Niyaa People

Posted 23 days ago, valid for 9 days

Stroud, Gloucestershire GL6 7DS

£26,000 - £31,000 per day

Full Time

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Sonic Summary

Position: Scheduling Team Leader
Salary: £26,000 - £31,000
Experience Required: Previous leadership/managerial experience
Location: Gloucester
Benefits: Flexible work opportunities, on-site free parking, company pension

We are currently working with a Construction & Property Services Company based in Gloucester. The company are looking to for an experienced Scheduling Team Leader to lead the Customer Service team. With this role there is a benefit of flexible work opportunities and on-site parking. If you are an experienced Customer Service Manager, Senior Scheduler or Customer Contact Team Leader this role may be for you.Scheduling Team LeaderSalary: £26,000 - £31,000Working Hours: Monday - FridayLocation: GloucesterAs Scheduling Team Leader you will be working on the Contract Support Team assisting with:

Identify trends by managing complaints and develop improvements of service provided
Monitor KPI data to ensure a continuous improvement of service, challenging KPIs where needed
Sorting PO's & invoices, ordering parts where required
General administration duties
Maintain a high level of customer service, escalating matters when required
Scheduling work and regularly liaising with operatives, ensuring diaries are maintained with accurate information
Main point of contact for customers dealing with queries and complaints

To be successful in this Scheduling Team Leader role you will need to:

Have experience within Social Housing or Construction
Previous leadership/managerial experience
Have great communication, customer service and organisational skills

The benefits of this Scheduling Team Leader role are:

Collaborative work environment
Flexible work opportunities
On-site free parking
Company Pension

If you would like the sound of this Scheduling Team Leader role please apply here or send your CV to Kyrie.Samuels @ niyaapeople.co.uk or call

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