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- Ensuring all orders are processed accurately and on time, in full.
- Ensure customer quotations and customer correspondence are completed in a professional manner.
- All cash handling must be dealt with in line with company policy.
- Achieve sales and margin targets of the branch.
- Target new customers.
- Follow up all enquiries.
- Ensure that all held orders are chased and customers contacted for payments.
- Order back-to-back stock in line with company policies.
- Help out with stock take.
- Non stock and stock purchasing.
- Minimise stock transfers between branch and CDC by following 4x procedures.
- Complete all sales reports as required, i.e. footfalls, lost orders etc…
- A minimum of 6-12 months experience within a phone based sales role is required (trade counter sales or customer service also considered)
- Any experience from building, construction, trade, distribution or manufacturing will be advantageous
- Good IT skills
- Excellent communication skills with the ability to build rapport over the phone
- Ability to problem solve
- Annual bonus (10%)
- Free parking
- Holiday – 31 days increasing to 33 with service (including 8 bank holidays)
- Retirement Savings Plan – Matching contribution for less than 4%, above 4% contribution increasing with service
- Life Assurance – 2 x salary / 4 x salary in pension scheme
- Full training will be provided
