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IT Service Desk Analyst – Swindon – Hybrid
Reed technology is delighted to be working with a leading Swindon based organisation with their search for an IT Service Desk Analyst to join their friendly and passionate team.
This is a permanent position offering hybrid working and a salary of upto £27,000
Key Responsibilities :
- Working with a ticket system, logging IT incidents and service requests
- Managing calls to the agreed quality standard, including answering the call with standard greeting, correct triage of call, explaining next steps if necessary,
- Remote troubleshooting through diagnostic techniques and triaging calls to a high standard.
- Supporting a multitude of technologies such as, Audio Visual, desk & mobile phones, laptops, Microsoft dynamics and Office 365 as well as Inhouse applications
- Escalate major incidents to IT management quickly and clearly, obtaining as much detail about the incident as possible including impact
- Excellent communication skills and desire to help people
We are looking for:
- Previous expence working within an IT Service desk – working with a ticket system
- Strong technical foundation with excellent 0365, desktop and application support skills
- Able to resolve Technical Desktop and application Issues
- Good knowledge of Microsoft Operating systems and Active Directory
- Dynamics experience preferable
- Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.
- Ability to priorities a busy workload
Benefits
- Salary - up to £27,000
- Bonus scheme - on target bonus - 7.5%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1x salary
- Death in service - 4x salary
- 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
A range of other flexible benefits to include private medical insurance, dental insurance and much more
