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Our client, a Defence supplier is looking for an IT Customer Service Specialist to join them on a 12-month initial contract at their site in Tewkesbury.
- Due to the nature of the role, applicants must be a sole British national and be willing to obtain SC Clearance.
- 3 days a week onsite in Tewkesbury.
- Inside IR35, 22.82 p/h PAYE or 30 p/h Umbrella.
Responsibilities:
- Triaging Helpdesk tickets through Service Now
- Imaging PCs/Laptops
- Mobile phone management/tracking/configurations
- New Hire/Leaver process
- Providing remote support to small offices and home users
- Printer/Copier management
- Scheduling and managing upgrades and backups of hardware and software systems
- Ensuring back-up systems operate effectively - (would require UKIC clearance)
- Purchasing hardware liaising with Good Inwards for storage
- Asset Management
- Travel to various sites across the EMEA region for onsite support.
- Ability to communicate clearly and collaborate with various stake holders
- Work closely with Shared Business Service team in US
The successful candidate must have:
- 3 years' proven commercial experience within a varied Desktop/Server/Network support role
- Experience of working to SLA's as well as creating clear expectations to the customer
- Excellent customer service and people skills
- Good knowledge of Microsoft Operating systems and desktop products
- Good knowledge of hardware troubleshooting experience of laptop/desktop environments
- Understanding of network infrastructure support environment
- Understanding of LAN, WAN, Wireless, Firewall and Security products
- Understanding of Virtualisation, Storage
- Driving license (UK)
