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Our local authority client is looking to recruit an experienced Housing Options Officer who has experience giving housing advice including housing waiting lists and homelessness services to those in need of housing in line with the Housing Act and legislation relating to Homelessness.
Initially this role is four months but may well be extended and/or lead to permanent work.
Package:
- £17ph-£18.50ph depending on experience.
- 37 hours a week
- Weekly pay
- Holiday pay on top
- Friendly team environment
- Onsite parking
- Option to work flexible hours (hybrid but not fully remote)
- Training and support to succeed in role.
- Immediate start for the right candidate
Responsibilities:
- Managing own caseload, making decisions and providing house advice
- Triage and assessment of cases approaching the organisation.
- Prevention and Caseworker duties
- Supporting service users to make informed choices regarding their housing options and supporting most cost-effective solutions including adaptations and relocation.
- Serving notices and attending court as and when required
- Allocating temporary accommodation in line with policies in place
- Working as part of the team to ensure efficiency in the department.
- Updating and inputting data into the in-house systems
- Delivering fast, high quality customer service.
Requirements:
- Previous experience in housing officer / support role
- Must have experience of the Homelessness Reduction Act and case law.
- High level of knowledge of housing and associated legislation plus welfare benefits would be advantageous.
- Experience in managing own caseload and providing housing advice.
- Highly organised and able to work to tight deadlines.
- Excellent communication and customer service skills
- Great organisational skills, able to manage own workload.
- Able to work professionally in a highly confidential and sensitive data environment.
- Problem solving and decision-making abilities.
- Good understanding of the public sector / council environment / local authorities
- Full UK driving license and access to transport
- Good all-round computer / IT skills
For full details please submit cv.
