- Listening to customer concerns, questions, or requests, and responding in a professional and courteous manner.
- Responding to customer concerns about water pressure issues, leaks, outages, or planned maintenance schedules.
- Inbound and outbound calls
- Have previous experience in a Call Centre or Customer service position
- Have a proactive approach in how they work
- Confident telephone manner
- Exceptional customer skills
- Computer skills including Excel and Word